bdgel Privacy Policy

1 Introduction and Scope

bdgel ("we", "our", "platform") is an online casino and betting platform in Bangladesh. This privacy policy applies to the bdgel website bdgel.cam and all associated services.

When you register on our platform, carry out transactions, or use our games and services, you provide certain information. The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what steps we take to protect your information.

By continuing to use our platform, you are considered to have agreed to this privacy policy. If you disagree with anything, please refrain from using our platform and contact us directly.

2 What Information We Collect

bdgel collects various types of information, which falls into two main categories — information you provide directly and information collected automatically.

2.1 Personally Identifiable Information

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification — users must be at least 21 years old)
• Email address
• Password (stored in encrypted form)
• Mobile phone number
• Bangladesh National Identity Card (NID) number or passport number (for KYC verification)

2.2 Financial Information

For transaction processing, we collect:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction date, time, and amount

We do not directly store any bank card numbers or full bank account details. All financial transactions are handled through verified third-party payment gateways.

2.3 Automatically Collected Information

The following information may be collected automatically while you browse our website:

• IP address and device information
• Browser type and version
• Cookies and session data
• Page visit information and navigation patterns
• Login time and session duration

3 Purpose of Data Use

bdgel uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

The main purposes for which your information is used are:

• Account Management: Creating, verifying, and keeping your account secure.
• KYC Verification: Age verification and identity confirmation.
• Transaction Processing: Completing deposits and withdrawals.
• Customer Support: Resolving your issues and answering your questions.
• Responsible Gaming: Detecting unusual or compulsive gaming behavior.
• Fraud Prevention: Identifying and preventing suspicious activity.
• Technical Improvement: Improving platform performance and user experience.
• Marketing Communications: Sending promotional information subject to your consent.

4 Data Sharing Policy

bdgel does not sell your personal information to third parties. However, we may share information in certain specific circumstances.

4.1 Authorized Third Parties

Information may be shared as needed with the following service providers:

• Payment processing organizations (bKash, Nagad, Rocket)
• Identity verification services
• Data security and fraud detection services
• Cloud hosting providers

We have confidentiality agreements with all these third parties and they may only use the information for specified purposes.

4.2 Legal Obligations

We may provide information as required to comply with Bangladesh law or valid orders from regulatory authorities. We cooperate fully with legal processes.

5 Data Security Measures

bdgel follows industry-standard security practices to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transmission between your browser and our servers secure.

Our security framework includes:

• 256-bit SSL/TLS encryption
• Encrypted password storage (no passwords are stored in plaintext)
• Two-factor authentication option (2FA)
• Regular security audits and testing
• Automatic alerts for suspicious login activity
• Restricted staff access — only authorized personnel can access personal information

Even so, no data transmission over the internet can be guaranteed to be completely secure. We take every precaution, but you are also advised to use a strong password to keep your account secure.

6 Cookies Policy

Cookies are used on the bdgel website. Cookies are small text files stored in your browser that help improve the functionality of the website.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytical Cookies: Collect statistics to understand website usage.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some functionality of the platform.

7 Data Retention Period

bdgel does not retain your information beyond what is necessary. However, certain information is kept for a defined period to meet legal and regulatory obligations.

• Account Information: While the account is active and for a set period after it is closed.
• Transaction Records: Retained long-term in accordance with financial regulations.
• Cookies and Session Data: At the end of the session or after a set expiry period.

Once the required period has passed, we securely delete or anonymize the data so that you can no longer be identified.

8 Your Rights

As a bdgel user, you have certain rights over your own information.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted (though this may not be possible where legal obligations exist).
• Right to Opt Out of Marketing: You may ask to stop receiving promotional communications at any time.
• Right to Close Account: You may request to close your account at any time.

To exercise these rights, contact our support team. We generally try to respond appropriately within 30 business days.

9 Protection of Minors

bdgel is strictly for those aged 21 and above ("21+ only"). We do not knowingly collect information from minors.

Age verification during registration is mandatory. If a minor's information enters our database for any reason, we will close that account and arrange for the information to be deleted as soon as we become aware of it.

If you believe a minor has opened an account on our platform, please notify us immediately at [email protected].

10 Policy Changes

bdgel reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will publish a notice on the website or inform you at your registered email.

The updated policy will take effect from the date it is published. If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy.

To view a previous version of the policy, contact our support team.

11 International Data Transfers

bdgel primarily provides services focused on Bangladesh. However, our servers and cloud infrastructure may be operated through international hosting providers.

Wherever data is stored or processed, we ensure that data protection standards meet the criteria described in this policy. For international transfers, we ensure appropriate contractual safeguards are in place.

12 Responsible Gaming and Data Use

As part of its responsible gaming commitment, bdgel may analyze your gaming data to identify unusual or concerning behavior. Using this information, we provide assistance where needed, such as support with self-exclusion features or setting deposit limits.

This analysis is entirely for your benefit and is never shared with third parties for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.